As well as being told when we do things well, we also need to know when things don’t go so well. We understand the importance of learning from people’s experiences and we welcome all feedback about the out of hours service. Whether you had a positive experience, or identified an opportunity for us to improve we want to hear from you.
If you wish to leave feedback (positive or negative) you can do this in three ways:-
- By post - Governance Manager, Bucks Out of hours service, Unit 3, Midshires Business Park, Smeaton Close, Aylesbury, Bucks HP19 8HL
- By phone – 0129 6850 007(Monday to Friday between 9am and 5pm)
- By email – email@example.com
As all patients have a right to confidentiality, if a complaint is received from a patient’s relative, carer or friend, the patient will be contacted and asked to sign a consent form. If a patient is under the age of 16, their representative (eg parent) will be asked to sign the consent form. Where a patient lacks capacity to give their consent, or where a patient has passed away, our Quality Team will contact the patient’s relative, carer or friend to discuss consent options.
Queries submitted during week-ends are not monitored. Our mailbox is only monitored during normal office hours. If you have any queries regarding patient symptoms, appointment times, etc, please call 111.